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Billing & Insurance

Let us assist you.

Your procedure is over, your stay with us has ended, but now you may have additional paperwork to fill out. We can help. From forms and financial questions to working with Medicare or your insurance provider, Gateway Regional Medical Center is as passionate about assisting patients with what happens after a medical procedure or emergency as with the care that occurs during it. Use the information in this section to help the billing and payment process go smoothly.

What is the billing process?

We’ll bill your insurance company in a timely manner and do everything we can to expedite your claim. But remember, payment is ultimately your responsibility. If we bill your insurer, and after 45 days the account is not taken care of, we’ll look to you for final settlement of your bill.

Otherwise, we accept:

  • Cash
  • Check
  • Money Order
  • VISA
  • MasterCard
  • American Express
  • Discover

If you can’t pay your bill, we may be able to help.  You may be eligible for financial assistance programs.


If you have questions about your bill, please be sure to have your patient number and date of the hospital visit handy and call (618) 798-3361.


If you have insurance:

We accept most of the major insurance providers.

If you don’t have insurance:

No one will be denied necessary medical care due to lack of insurance or inability to pay. However, if you are uninsured you may be asked to pay a deposit when you’re admitted or when you register for an outpatient procedure.

Charity Care Program

Financial assistance through the hospital’s Charity Care Program, is available to patients who meet the requirements for emergency, medically necessary services.

Charity Care provides financial relief to patients who are low income, uninsured and medically indigent, who are in need of emergency, medically necessary hospital services. It provides full relief from financial liability to those patients whose income falls at or below the U.S. Department of Health and Human Services Poverty Guidelines – or partial relief to those whose income is slightly above the Poverty Guidelines.

>> Download the Financial Assistance Application



Financial Counselor
(618) 798-3910